Threads displays your emails and calls in a simple web application that you can use from any browser or mobile device - from anywhere in the World. Whenever you search for something, Threads slices up the data so you can see how one search relates to companies, contacts and projects, empowering you to look at the same data from four different angles.
Threads unifies communication so that phone calls are treated just like emails and can be searched and listed within the same context or “thread”. With the speech recognition option, you can transcribe phone calls so you can search them and visually scrub through long calls, quickly locating the section of interest.
Threads indexes email attachments, so they can be searched too. Even attachments such as pdfs generated from scanned documents can be searched.
Threads de-duplicates data. This is important for saving on storage, but more important to avoid confusion. CRM systems generally cope badly with contacts across several companies or contacts that have left an organisation. Not so in Threads, there is only ever one contact record per contact and even when they leave the organisation, their messages remain.
Threads uses artificial intelligence to help users group emails and calls according to content and to provide periodic reports on message activity.
Threads is obsessive about privacy. While sharing communications can massively improve efficiency, nobody wants to share private communications. Threads was designed from the ground up to meet user’s privacy requirements.
A few companies have already recognised the massive value of sharing their messages but paid huge sums of money to achieve it and usually in a very disjointed fashion.
Threads uses innovation to bring the cost down to within the reach of any company, no matter its size.
When you share your messages, you share responsibility, and keep your colleagues informed. This leads to better collaboration within the company and quicker and more efficient service for the customer.
Gone are the days of filing cabinets.
Nowadays your emails and phone calls tell you almost everything about how your project is progressing.
Threads adds massive value by doing the filing for you.
Significant research and development has gone into Threads making it very intelligent at classifying your communication for you, saving you more and more time.
Threads is a web-based tool, so contacts, companies and jobs can all be identified by simple web links.
This is great for communication because you can point colleagues straight to relevant information without the need for searching for it.
Staff can also browse relevant mails, calls, jobs, companies and contacts as part of their daily routine.
We all know how difficult it can be to find information in our own email. It seems it would be much worse when we look at our whole company.
This is exactly what Threads solves.
Threads has evolved with the aim to find stuff quickly and easily – in fact it's easier and quicker to find content than searching your mail client.
The Threads contact database is an extremely powerful tool in its own right. The fact that it contains "live" information, "live" projects and "live" contacts makes it easy for you to see stuff that's happening now.
We know you have your own contact database already, so we make it simple to integrate it with Threads and because Threads is web-based, you can get at it from anywhere.
Threads’ unique mechanism for segregating communication according to your familiarity with the contact means you can see potential business opportunities at a glance.
When an unknown person contacts your organisation via email, Threads knows this is a potential opportunity of and flags the mail or call as a “contact you might know”.
You'll never miss a sale again!
Threads can store communication from across your entire organisation at once, and it stores those messages very efficiently.
Threads identifies copies of data and de-duplicates them so stores it only once.
Threads can also be configured to move old, unused data to cheaper forms of storage.
And because Threads stores all your mail and calls, you feel more secure about clearing out your inbox.
All this adds up to lower storage costs.
What if we lose all our email?
What if we can’t find a mail?
What if we get sued?
Threads is your insurance!
Threads works in real time, so you always see what you get. In many companies, information is backed up but the only time the process is checked is when something goes wrong. By then if it’s not working, it’s too late.
Threads gives you peace of mind against disasters and forensic evidence if you ever need it.
Mind-numbingly easy-to-use Message Hub Interface - all your organisation’s emails, VoIP phone calls, contacts and projects in one browser window.
Provides a real-time overview of company communications without the need for training, special apps, plug-ins or change of working practices.
Automatic Speech Recognition (ASR)
Optical Character Recognition (OCR)
The Threads ASR option allows VoIP phone calls to be converted to text and displayed to users in a familiar SMS-style dialogue. It allows users to “scrub” through long calls to quickly find the discussion of interest.
OCR permits users to search scanned documents (often pdfs) that are attached to emails. Few, if any email systems allow the searching of attachments. Threads is unique in allowing the searching of both text and scanned image documents and locate items otherwise unrecoverable.
Intelligent Project Folders
Mails and calls automatically grouped into browsable project folders making comms much easier to locate than by searching.
Intelligent Privacy Filter
Private mails and calls stay private and confidential messages remain confidential.
Intelligent Spam Filter
Who can define what mails are Spam? Threads hides unsolicited mail from view until a connection is found. This prevents deletion of incorrectly classified mails.
By analysing communication from many users, Threads can report on out-of-the-ordinary trends and events invisible to any one user.
Built-in company-contact database
Driven by daily mail and calls, not only is the Threads contact database an invaluable resource, it is always bang up to date.
Transparent ingestion of email
Threads ingests email from the parent message server, so the user may use whatever mail client software he/she chooses.
Transparent ingestion of VoIP-based calls
Threads ingests VoIP-based calls using of a low-cost device (The Threads VoIP Appliance) which monitors the subscribers Local Area Network for “SIP” traffic. Hence Threads can be used with any SIP-compliant VoIP phone system.